Privacy Policy

Tianvex International Limited / 天維克斯國際有限公司 is a Hong Kong advertising company focused on online performance marketing across international markets, with physical-goods import and export as an ancillary business.

For personal data collected through this website or our own business communications, Tianvex generally acts as the data user or controller. For advertising campaigns delivered for a client, our role may be controller, joint controller or processor/service provider depending on the instructions, platforms and contract involved.

We collect only information reasonably connected with operating our website, responding to enquiries, managing business relationships and delivering agreed services.

• Identity and business contact data, such as name, company, role, email address, telephone number and correspondence.
• Enquiry, proposal, contract, billing, compliance and transaction information.
• Website and device information made available by browsers or infrastructure, such as IP address, request time, pages requested, browser type, security events and approximate region.
• Campaign information supplied by clients or generated through authorised advertising platforms, subject to the relevant contract and campaign notice.
• Preference and consent records, including marketing opt-in or opt-out choices.

Depending on the context and applicable law, we process personal data with consent, to take steps at your request or perform a contract, to comply with law, or for legitimate business interests that are not overridden by individual rights.

• Responding to enquiries and evaluating potential engagements.
• Planning, delivering, measuring and safeguarding authorised marketing services.
• Managing client, supplier and professional relationships, invoicing and records.
• Maintaining website availability, security, fraud prevention and operational resilience.
• Meeting legal, regulatory, audit, dispute-resolution and enforcement obligations.
• Sending business communications where permitted and respecting withdrawal or opt-out requests.

Where Hong Kong law applies, we will not use personal data for direct marketing without providing the prescribed information and obtaining the required consent or indication of no objection. You may ask us to stop at any time without charge.

For EEA and UK recipients, we use the lawful basis and communications rules applicable to the channel and relationship. US commercial email is handled subject to applicable requirements, including clear sender information and a working opt-out method. We honour valid opt-out requests and maintain suppression records where needed to prevent further marketing.

This corporate website does not intentionally place advertising cookies for cross-site behavioural targeting. Hosting and security providers may process request logs or use strictly necessary technologies to deliver, protect and balance the service.

If we introduce non-essential analytics, advertising pixels, device storage or similar technologies, we will provide additional information and obtain consent before use where required by EU ePrivacy rules, UK PECR or other applicable law.

We may disclose personal data only where reasonably necessary and subject to appropriate controls.

• Website hosting, cloud, security, communications and business administration providers.
• Advertising platforms, publishers, measurement providers and campaign vendors engaged for an authorised service.
• Professional advisers, auditors, insurers, banks and counterparties involved in legitimate business operations.
• Regulators, courts, law-enforcement bodies or other parties where disclosure is required or legally permitted.
• A successor or transaction party in a genuine restructuring, financing, merger or sale, subject to confidentiality and lawful processing requirements.

We do not sell personal data collected through this corporate website for money. We do not use website enquiry data for cross-context behavioural advertising unless we first provide any notice and choice required by applicable law.

Campaign data processed for a client is governed by the client relationship, platform arrangements and applicable campaign notice. A client may be responsible for providing consumer-facing choices where it determines the campaign purposes and means.

Our international work may involve processing in Hong Kong and other locations where clients, platforms or service providers operate. Privacy laws and protections may differ between jurisdictions.

Where required, we use appropriate contractual, organisational or legal safeguards for restricted transfers, which may include adequacy mechanisms, standard contractual clauses or equivalent protections. You may contact us for information about safeguards relevant to your data.

We retain personal data only for as long as reasonably necessary for the stated purpose, contractual administration, legal compliance, dispute handling and the establishment or defence of claims. Retention periods depend on the type of record, relationship and legal requirement; data is deleted or anonymised when no longer required.

We use proportionate technical and organisational measures intended to protect personal data against unauthorised or accidental access, use, alteration, loss or disclosure. No system can be guaranteed completely secure, and you should avoid sending sensitive data unless requested through an appropriate channel.

Rights depend on your location and the law applicable to the processing. We may verify identity and authority before acting on a request.

• Hong Kong: request access to and correction of personal data, and require us to cease using personal data for direct marketing.
• EEA and UK: request information, access, correction, deletion, restriction or portability; object to certain processing; withdraw consent; and complain to a competent supervisory authority.
• California and other applicable US states: request to know, access, correct, delete or obtain a portable copy; opt out of sale, sharing or targeted advertising where applicable; limit certain sensitive-data use; and exercise rights without unlawful discrimination.
• You may unsubscribe from marketing at any time by using the method in the message or contacting us.

This corporate website does not make decisions based solely on automated processing that produce legal or similarly significant effects for visitors.

Our website and B2B services are not directed to children. We do not knowingly collect personal data from children through this website. If you believe a child has provided data to us, please contact us so that we can review and take appropriate action.

Send privacy requests or complaints to business@tianvex.com, call +852 98854191, or write to Tianvex International Limited, 12/F, THE CLOUD, 111 Tung Chau Street, Kowloon, Hong Kong. We will respond in accordance with applicable law.

We may update this policy when our practices or legal requirements change. The effective date above identifies the current version. Material changes will be presented through an appropriate notice where required.